You will love your art, but here’s what to do if you don’t
If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of receipt and receive a free replacement or a full refund for the price of the product. We are committed to quality products and your satisfaction is 100% guaranteed. Shipping charges will not be refunded. Choose from two ways to return:
Expedited Photo Returns
If your product arrives damaged or defective in some way we offer a hassle-free return process to speed replacement. Here’s how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged)
- Attach your photos to an email and send them to Returns@SchumannStudio.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you’d like a replacement or a refund
- You will receive an email within 24-48 hours confirming that your photo return is being processed
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos
- Photo returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts.
- If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:
- Complete the Return Instructions form on the back of the packing slip included with your order
- Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method
- Returns Address: 6619 W. Mequon Rd., Suite A, Mequon, WI 53092
- We will typically issue your refund within 48-72 hours of receiving the package